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Checkout our comprehensive FAQ cutting across; General, Ordering, Payment, Shipping, Returns, Refunds, Warranties, Account Management, Security, and Policies
Q: What is KORRECT MART?
A: KORRECT MART is a UK-based online marketplace that offers a curated selection of products sourced from trusted suppliers. We aim to provide competitive prices, reliable shipping, and a seamless shopping experience through supply partnerships.
Q: Where is KORRECT MART based?
A: Our headquarters and customer service are based in the United Kingdom. We operate as a UK-based online retailer with global supplier partnerships to bring you a wide range of products.
Q: How do I contact customer support?
A: You can reach us via:
- Email: support@korrectmart.co.uk
- Phone: +44 20 0000 0000 (Mon–Fri, 9:00–17:00)
- Live chat: Available on our website during business hours Please include your order number (if applicable) and a brief description of your question for faster assistance.
Q: What regions do you ship to?
A: We primarily serve customers in the UK and Europe. Some products may be available for international shipping depending on suppliers. Exact shipping destinations are shown at checkout.
Q: Do you ship from multiple warehouses or suppliers?
A: Yes. To offer a broad selection, we work with multiple trusted suppliers. This may affect shipping times and packaging, which will be updated at checkout.
Ordering Q: How do I place an order?
A: Browse our catalogue, add items to your cart, and proceed to checkout. You’ll be asked to provide a shipping address and payment details. After placing the order, you’ll receive a confirmation email with your order number.
Q: Can I modify my order after placing it?
A: You can request changes within 1–2 hours of placing the order. If the order has already been processed or shipped, modifications may not be possible. Contact support@korrectmart.co.uk as soon as possible.
Q: Do you offer product personalization or customization?
A: Some items may offer customization options. If available, you’ll see customization fields on the product page. For personalised orders, production times may be longer, and changes may be restricted after submission.
Q: How do I track my order?
A: You’ll receive a tracking number by email once the carrier scans the package. You can also view your order status in your account under “Orders.”
Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and other regionally supported payment options. Payment methods shown at checkout are available for your order.
Payment and security
Q: Is it safe to shop on KORRECT MART?
A: Yes. We use industry-standard encryption (TLS/SSL) to protect your data during transmission. Our payment processors are PCI-DSS compliant.
Q: Will I be charged in USD?
A: Yes. Prices shown on our site are in USD ($). If you’re ordering from outside the UK, your bank or card issuer may convert the amount to your local currency.