Checkout our comprehensive FAQ cutting across; General, Ordering, Payment, Shipping, Returns, Refunds, Warranties, Account Management, Security, and Policies
- We ship from suppliers to customers directly. Delivery times may vary based on supplier location and shipping method.
- We work with multiple suppliers to offer a broad range of products. Occasionally, stock or lead times can change.
General
Q: What is KORRECT MART?
A: KORRECT MART is a UK-based online marketplace that offers a curated selection of products sourced from trusted suppliers. We aim to provide competitive prices, reliable shipping, and a seamless shopping experience through dropshipping partnerships.
Q: Where is KORRECT MART based?
A: Our headquarters and customer service are based in the United Kingdom. We operate as a UK-based online retailer with global supplier partnerships to bring you a wide range of products.
Q: How do I contact customer support?
A: You can reach us via:
- Email: support@korrectmart.co.uk
- Phone: +44 20 0000 0000 (Mon–Fri, 9:00–17:00)
- Live chat: Available on our website during business hours Please include your order number (if applicable) and a brief description of your question for faster assistance.
Q: What regions do you ship to?
A: We primarily serve customers in the UK and Europe. Some products may be available for international shipping depending on suppliers. Exact shipping destinations are shown at checkout.
Q: Do you ship from multiple warehouses or suppliers?
A: Yes. To offer a broad selection, we work with multiple trusted suppliers. This may affect shipping times and packaging, which will be updated at checkout.
Ordering
Q: How do I place an order?
A: Browse our catalog, add items to your cart, and proceed to checkout. You’ll be asked to provide a shipping address and payment details. After placing the order, you’ll receive a confirmation email with your order number.
Q: Can I modify my order after placing it?
A: You can request changes within 1–2 hours of placing the order. If the order has already been processed or shipped, modifications may not be possible. Contact support as soon as possible.
Q: Do you offer product personalization or customization?
A: Some items may offer customization options. If available, you’ll see customization fields on the product page. For personalised orders, production times may be longer, and changes may be restricted after submission.
Q: How do I track my order?
A: You’ll receive a tracking number by email once the carrier scans the package. You can also view your order status in your account under “Orders.”
Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and other regionally supported payment options. Payment methods shown at checkout are available for your order.
Payment and security
Q: Is it safe to shop on KORRECT MART?
A: Yes. We use industry-standard encryption (TLS/SSL) to protect your data during transmission. Our payment processors are PCI-DSS compliant.
Q: Will I be charged in GBP?
A: Yes. Prices shown on our UK site are in GBP (£). If you’re ordering from outside the UK, your bank or card issuer may convert the amount to your local currency.
Q: What if my payment is declined?
A: If your payment is declined, please check the payment details, ensure your bank isn’t blocking the transaction, and try again. If the issue persists, contact our support team for assistance.
Q: Do you store my payment details?
A: We tokenize and securely store only what is necessary to process orders. We do not retain full card details beyond what is required by our payment processor.
Shipping
Q: How long does shipping take?
A: Delivery times vary by product and location. UK deliveries typically take 3–7 business days from dispatch for standard shipping, while expedited options may be faster. International orders may take longer depending on customs and the supplier.
Q: How are shipping costs calculated?
A: Shipping costs are calculated at checkout based on weight, dimensions, destination, and chosen shipping method. Some products may have free shipping promotions.
Q: Will I receive a tracking number?
A: Yes. When your order ships, you’ll receive a tracking number by email. You can also find it in your order details.
Q: Can you ship to my address?
A: We ship to the addresses provided at checkout within our supported regions. If you need a change after placing an order, contact us as soon as possible.
Q: Do you ship internationally?
A: Some items are eligible for international shipping, depending on the supplier. Availability will be shown at checkout.
Q: What should I do if my package arrives damaged?
A: Please contact us within 48 hours of delivery with photos of the damage and your order number. We’ll arrange a replacement or refund per our policy.
Returns and refunds
Q: What is your return policy?
A: We offer a 30-day return window from the date you receive your order. Items must be unused, in their original packaging, and in resaleable condition unless the item is defective or damaged on arrival.
Q: How do I initiate a return?
A: Go to your account > Orders > select the order > Request Return. Follow the prompts to choose the reason and provide any required information. You’ll receive a prepaid return label if the return is approved.
Q: Do I get a refund for returned items?
A: Yes. Refunds are issued to the original payment method once the return is received and inspected. Please allow a few business days for the refund to appear on your statement.
Q: Are there items that cannot be returned?
A: Some items may be non-returnable for hygiene or safety reasons (e.g., opened cosmetics, certain personal care items), or due to supplier restrictions. We’ll indicate non-returnable status on the product page.
Q: I received a defective or incorrect item. What should I do?
A: Contact us within 48 hours of delivery with your order number and photos. We’ll arrange a replacement or refund as appropriate.
Q: Who pays for return shipping?
A: For defective, damaged, or incorrect items, return shipping is covered by us. For change-of-mind returns, the customer may be responsible for return shipping unless otherwise stated.
Warranties and product issues
Q: Do your products come with a warranty?
A: Many products come with a manufacturer’s warranty. Details are listed on the product page and included with the packaging. If you have a warranty claim, contact us with your order number and proof of purchase.
Q: What if a product stops working after a short period?
A: Please contact support with your order number and a description of the issue. We’ll advise on steps, which may include a warranty claim or replacement.
Account and orders
Q: Do I need to create an account to shop?
A: You can check out as a guest, but creating an account offers benefits like order tracking, faster checkout, and access to exclusive offers.
Q: How do I create an account?
A: Click “Create Account” on the site, enter your email and a password, and follow the prompts. You’ll receive a verification email.
Q: I forgot my password. How do I reset it?
A: On the login page, select “Forgot password” and follow the instructions to reset your password via email.
Q: How do I manage my personal data?
A: You can view and update your account details in the Account section. We comply with data protection laws and will never share your information without your consent, except as required to process orders.
Q: How do I unsubscribe from marketing emails?
A: You can unsubscribe via the link at the bottom of any marketing email or adjust email preferences in your account.
Privacy, security, and data protection
Q: What data do you collect?
A: We collect information to process orders, improve services, and communicate with you (e.g., name, address, email, payment details, order history). See our Privacy Policy for full details.
Q: Will my data be shared with third parties?
A: We share information with service providers who help process orders (e.g., payment processors, couriers) and as required by law. We do not sell your data to third parties.
Q: How do I delete my account?
A: Contact support to request account deletion. Some data may be retained for legal compliance or business needs as outlined in our Privacy Policy.
Promotions and loyalty
Q: Do you have discount codes or promotions?
A: We periodically offer promotions, coupon codes, and free shipping events. Codes are applied at checkout. Sign up for our newsletter to receive the latest offers.
Q: Do you have a loyalty or rewards program?
A: If available, details will be listed on the site. Members earn points or discounts for purchases and referrals.
Sustainability and ethics
Q: Are your products ethically sourced or eco-friendly?
A: We strive to partner with suppliers who follow ethical manufacturing practices. Some products may have eco-friendly attributes. Details are on the product page where available.
Q: How are packaging and shipping materials chosen?
A: We aim to minimize waste and may use recyclable packaging. Specific packaging details are provided when available.
Troubleshooting and miscellaneous
Q: I’m having trouble with the website. What should I do?
A: Try clearing your browser cache, using a different browser or device, or contacting support. If you’re experiencing a specific error, please share the message.
Q: Can I cancel my order before it ships?
A: You can request cancellation within a short window after ordering. If already processed or shipped, a return may be the available option.
Q: Do you offer bulk or business orders?
A: Yes. For bulk or business inquiries, please contact us with details about the products, quantities, and delivery timelines. We’ll respond with a quote.
Legal and compliance
Q: Where can I read your terms and conditions, and privacy policy?
A: Our Terms and Conditions and Privacy Policy are available at the bottom of our website in the legal section. You can also request copies by contacting support.
Q: Do you comply with UK consumer rights laws?
A: Yes. We operate in accordance with UK consumer protection laws and regulations, including rights related to refunds, returns, and product safety.